Replicating a VoIP desk phone's extension onto your mobile telephone becomes relatively easy. If you work outside the office, but still need the access and appearance that you are in the office, this app will be helpful. It may not have the best reliability but it does work. It was an easy way for people to extend their office VoIP phones onto their mobile phones. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star. Individual Bria licenses should immune from such risks as the configuration is saved locally. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. CONSĬustomer support is difficult to reach and response for the cloud hosted version was not satisfactory. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. The Bria software is a functional and reliable SIP solution with robust features. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The largest benefit to this software is connivence and cost effectiveness.
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